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Maxidas708

3114 Views 9 Replies Latest reply: 2013-03-28 20:08:01


  •   Level 1   
    (0) points
    mtkwak
    2013-03-23 05:54:40
    After bought Maxidas708. I couldn't use Maxidas708. First time i try register new key to toyota corolla(AU) but, I saw Message --> "Tester not communicating with control unit" after that I try other brand nissan. but still could not use, every car , same message. how can i do that. after that today, i try camry. it's same. i find new version software, and then i update(ve 5.10). but "the language is not authorized!".. how can i use this? I'm just wasted money? $1000. please solve problem. [attachment]7[/attachment] i ask saler but she is not answer. or just wait, programmer making now. [attachment]7[/attachment][attachment]7[/attachment]

  •   Level 10   
    (10965) points
    Autel Support

    2013-03-24 22:20:12

    Let me sort things out. .... After you purchased our DS708, you could not work in ANY cars? Or, after you do the updates then this problem appears?

  •   Level 1   
    (0) points
    mtkwak
    2013-03-25 18:24:02
    Reply to 2 floor: Aftrer I bought DS708, I could not work in any cars. and then, I try update, but I cannot use because of this message "the language is not authorized".

  •   Level 10   
    (10965) points
    Autel Support

    2013-03-25 21:26:09

    Ok, I know. Pls leave your Serial number and I will check with our engineers.

  •   Level 1   
    (0) points
    mtkwak
    2013-03-26 23:13:39
    Reply to 4 floor: my serial num is ds002c002622 thank you

  •   Level 10   
    (10965) points
    Autel Support

    2013-03-27 01:24:05

    Dear sir, I am sorry to tell you this serial number is restricted to simplified chinese. So the original language of your DS708 is not English, that is why when you change it to english interface, you will get the warning message. I suggest you turn to the dealer and ask him to replace this one with an English one.

  •   Level 1   
    (0) points
    mtkwak
    2013-03-27 08:17:57
    Reply to 6 floor: thank you for your answer. but i cannot contact to dealer. when I got DS708, it is install english. so, i didn't know that it is simplified chinese version. how can i replace this one with english? please answer me. thank you.

  •   Level 10   
    (10965) points
    Autel Support

    2013-03-27 21:51:33

    I am regretful to tell you we don't support language changed by individual, but we do support such behavior requested by our official dealer. .... So you have to contact your dealer and ask him to apply this changement officially and then we could handle it.

  •   Level 1   
    (0) points
    mtkwak
    2013-03-28 04:32:14
    Reply to 1 floor: thank you for answer. I try contact to dealer. but they are not answer. they don't reply. I bought aliexpress.com and saler id is "aurora c". I think this is your company product. for example, If i buy samsung tv, samsung company fix problem during warrenty. i think it is same. if my ds708 has problem, autel can fix problem. please fix problem. or if you possible, can u send me software please. i try install program. thank you for your answer again and please fix problem.

  •   Level 10   
    (10965) points
    Autel Support

    2013-03-28 20:08:01

    Sorry sir, we have strict regulations for such tools...... Your tool is a "clone tool", which means someone who bought a Chinese version DS708, then change it to English without authorization,...... We will not support those tools' update....... Even Apple has different after-sales support policy for different countries.
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